By using our website or providing us with your personal information, you agree to the terms outlined in this Privacy Policy.
Adeneli Packaging (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make an enquiry, or interact with our products and services.
1. Information We Collect
We may collect the following categories of information:
1.1 Personal Information
Information that identifies you or can reasonably be used to identify you, such as:
- Name
- Business or company name
- Email address
- Phone number
- Billing and shipping addresses
- Order details
- Account login details (if applicable)
1.2 Usage & Technical Data
Automatically collected information when you browse our website, including:
- IP address
- Device and browser type
- Pages viewed
- Time spent on our website
- Referral paths
- Cookies and tracking technologies (see Section 8)
1.3 Communication Data
Information you provide when you contact us, request a quote, or interact with our customer support team.
1.4 Payment Information
Processed securely through third-party payment providers. We do not store full credit card numbers.
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Respond to enquiries and provide customer support
- Improve our products, services, and website functionality
- Personalise your experience and recommend relevant products
- Send marketing communications (only with your consent)
- Maintain security, fraud prevention, and compliance
3. Legal Bases for Processing (GDPR)
When applicable, we process your data under the following legal bases:
- Contract performance – to fulfil orders and provide services
- Consent – for marketing and optional communications
- Legitimate interests – website analytics, business improvements, fraud prevention
- Legal obligation – record-keeping and tax compliance
4. How We Share Your Information
We may share your information with:
- Service providers such as shipping partners, payment processors, IT providers
- Marketing and analytics partners (e.g., Google Analytics)
- Business advisors such as accountants or legal professionals
- Regulatory authorities where required by law
We do not sell or trade your personal information.
Your data may be processed outside your country, including in regions with different data protection laws. We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your information.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil the purposes described in this policy
- Comply with legal and tax obligations
- Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymised.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct or update inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Request a copy of your data (data portability)
- Opt out of marketing communications
To exercise your rights, contact us.
8. Cookies & Tracking Technologies
We use cookies and similar tools to improve website performance and analyse user behaviour.
You can manage or disable cookies through your browser settings. Certain features may not function properly without cookies.
We use industry-standard security measures to protect your information from loss, misuse, unauthorised access, and disclosure. No method of electronic transmission is completely secure, but we work continuously to improve our security posture.
10. Third-Party Links
Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices or content of these third-party websites.
11. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised date.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us.